Network Engineer at Aol. Mobile
September 2007 - June 2010
Provide consultation and coordinate the engineering/networking aspects of deploying and maintaining Mobile Applications (Instant Messaging, Email, Pictures etc.) to wireless carriers across a range of platforms (WAP, SMS, MMS and IMAP). Deployment includes facilitating services with new carriers and rolling out new versions of company products to existing carriers. Maintenance refers to providing high level diagnostic support for troubleshooting network outages and requisite procedures & actions to limit future impact to services.
Operations Support Engineer at SunGard Availability Services
May 2006 - July 2007
- Provided 24/7/365 managed services for medium-to-large companies located all over the world.
- Monitored client system and facility vital signs, created tickets when alarms triggered or when the client requested, and resolved problems as they arose. Had to be self-reliant as I was the only person in the building during my shift.
- Provided support for SAP, Oracle, IIS, Apache, and Email as well as custom applications build by our various clients. Followed documented troubleshooting procedures when they where available and made notes of the steps I took to resolve the issues were no documents where available.
- Monitored many system variables such as backups, disk space, connectivity, system load, and network saturation to ensure uptime.
- Used Veritas NetBackup, HP Data Protector, FreshWater SiteScope, Remote Desktop, SSH, and an in-house alarm management website daily to monitor and respond to issues as they occurred.
Webteam Support at ORCS Web, Inc.
May 2005 - May 2006
- 1 of 8 employees responsible for over 2,000 domains including asp.net, channel9.msdn.com, windowsforms.net, and iss.net.
- When on call I was the customerâs sole point of contact via email while the backup person answered the phone.
- I was one of the teamâs two hardware specialists meaning I was partly responsible for hardware installation, maintenance, and repair. I also made network cables when needed and tested suspected cables for damage.
- Real-time monitoring systems generated tickets and alerts proactively so that the team could resolve the issue before it impacted the client regardless of the time of day. Tickets where updated with the solution process for future reference.
- Utilized DeepMetrix ipMonitor and LiveStats 7, Freshwater SiteScope, and Remote Desktop on a daily basis along with the full assortment of Microsoft hosting technologies (DNS, Active Directory, IIS 6.0, SQL 2000/2005, Event Log Viewer).
"One Man IT Department" at Keffer Automotive
September 2002 - June 2005
- Operated as a âone person IT department.â I did all of the analysis, purchasing, installation/implementation, and support for their IT infrastructure.
- Migrated 7 unorganized, static IP LANs with multiple Internet connectivity points to a domain-controlled, DHCP enabled WAN with a single Internet connection, firewall, anti-virus server, web server, and email server.
- Enabled remote management for after hour maintenance and client access.
- Coordinated 3rd party contractors as needed and had final approval over their work.
eCommerce Manager at Jud Kuhn Chevrolet
July 2010
Employed as a eCommerce Manager with one direct report, my department has accomplished the following in the past 12 months:
IT: Modernized current IT infrastructure to support VPN access (including SSL), OpenDNS content filtering, DMZ'ed public WiFi for customers, bridged & secured WiFi for employees, and NAT'ed access to internal servers and services for various vendors. Added Google Analytics to our various websites to verify vendor product effectiveness. Migrated to a new website provider.
Sales: Increased traffic to our company's website from near zero to the top 3% of Cobalt sites in the nation (~6,500 sites). Designed and deployed a new in-house photography and video process that has earned the dealership awards within it's dealer group for best product presentation. Developed new online sales processes that have contributed more than 10% to the monthly sold unit count, helping break sales records that have stood for 8 years.
Cost Management: Constantly analyzing vendor contracts and fixed/variable costs to eliminate waste and duplication. Service range from food/beverage to advertising. Savings thus far equal roughly $7,000/month.
Craft Beer, Technology, Disc Golf, Photography, DIY, Board Games, Computers, Teaching, Mac
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